{"id":92,"date":"2026-05-14T21:47:31","date_gmt":"2026-05-14T13:47:31","guid":{"rendered":"https:\/\/directoutlethub.pro\/?page_id=92"},"modified":"2026-05-14T10:08:49","modified_gmt":"2026-05-14T14:08:49","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/directoutlethub.pro\/index.php\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"\n

Return policy<\/h2>\n\n\n\n

Last updated: December 26, 2025<\/strong><\/p>\n\n\n\n

This Return & Refund Policy applies to all products purchased through our store<\/strong>. We are committed to ensuring your satisfaction with every purchase of our shoe organization solutions.<\/p>\n\n\n\n

1. Return Window<\/strong><\/h4>\n\n\n\n

We accept returns within 30 days<\/strong> of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.<\/p>\n\n\n\n

2. Eligibility for Returns<\/strong><\/h4>\n\n\n\n

To be eligible for a return, your item must meet the following criteria:<\/p>\n\n\n\n

    \n
  • The item must be unused<\/strong> and in the same condition that you received it.<\/li>\n\n\n\n
  • Unassembled:<\/strong> For shoe racks requiring assembly, the item must be returned unassembled<\/strong> in its original packaging. Once a product has been assembled, it cannot be returned unless it is defective.<\/li>\n\n\n\n
  • You must provide a receipt or proof of purchase.<\/li>\n<\/ul>\n\n\n\n

    Non-returnable items:<\/strong><\/p>\n\n\n\n

      \n
    • Gift cards<\/li>\n\n\n\n
    • Personalized items<\/li>\n\n\n\n
    • Items damaged due to improper assembly or overloading beyond weight capacity.<\/li>\n<\/ul>\n\n\n\n

      Items sent back to us without first requesting a return will not be accepted.<\/p>\n\n\n\n

      3. Return Process<\/strong><\/h4>\n\n\n\n

      To start a return, you can contact us at service@vipcontactus.com<\/strong> or call us at +1 507-946-1737<\/strong>.<\/p>\n\n\n\n

        \n
      • Step 1:<\/strong> Contact our support team with your order number and reason for return.<\/li>\n\n\n\n
      • Step 2:<\/strong> If your return is accepted, we will provide instructions on how to ship the package back to our US facility. Note: Since this is an international return from Singapore, specific customs documentation may be required.<\/em><\/li>\n\n\n\n
      • Step 3:<\/strong> Pack the items securely (ensure all poles and connectors are included) and attach the return label.<\/li>\n<\/ul>\n\n\n\n

        4. Return Shipping Fee<\/strong><\/h4>\n\n\n\n

        We strive to provide a worry-free shopping experience:<\/p>\n\n\n\n

          \n
        • Defective\/Damaged Products:<\/strong> If the product is incorrect, damaged by the carrier, or defective in another way, we will cover the return shipping cost.<\/strong><\/li>\n\n\n\n
        • Customer Remorse:<\/strong> If you purchased the wrong size, it doesn’t fit your space, or you no longer want the item, we will cover the return shipping cost.<\/strong> (Note to merchant: This is the high-approval setting, but extremely expensive for international shipping. Ensure GMC settings match this text).<\/em><\/li>\n\n\n\n
        • Restocking Fee:<\/strong> We do not charge<\/strong> a restocking fee on returns.<\/li>\n<\/ul>\n\n\n\n

          5. Return Address<\/strong><\/h4>\n\n\n\n

          Please do not send your purchase back to the manufacturer. Returns should be sent to our warehouse at:<\/p>\n\n\n\n

          2400 N BULLIS RD<\/strong> COMPTON, CA 90221<\/strong> United States<\/strong><\/p>\n\n\n\n

          6. Refunds<\/strong><\/h4>\n\n\n\n

          We will notify you once we\u2019ve received and inspected your return at our US facility, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method within 10 business days<\/strong>. Please remember it can take some time for your bank or credit card company to process and post the refund too.<\/p>\n\n\n\n

          7. Exchanges<\/strong><\/h4>\n\n\n\n

          The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\n\n\n\n

          8. Contact Us<\/strong><\/h4>\n\n\n\n

          If you have any questions about our Returns and Refunds Policy, please contact us:<\/p>\n\n\n\n

            \n
          • Email:<\/strong> service@vipcontactus.com<\/li>\n\n\n\n
          • Phone:<\/strong> +1 507-946-1737<\/li>\n\n\n\n
          • Address:<\/strong> 2400 N BULLIS RD, COMPTON, CA 90221, United States<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            Return policy Last updated: December 26, 2025 This Return & Refund Policy applies to all products purchased through our store. We […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":3,"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":93,"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/pages\/92\/revisions\/93"}],"wp:attachment":[{"href":"https:\/\/directoutlethub.pro\/index.php\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}